Resources & Help
Everything you need to get the most out of SafePickup — guides, FAQs, and support.
Guides by role
Step-by-step instructions for every user type.
Getting Started
Set up your school, import students, and go live in under 10 minutes.
- Creating your school account
- Importing your student roster via CSV
- Inviting teachers and parents
- Configuring your geofence
- Running your first dismissal
For Parents
Everything parents need to know about using SafePickup for daily pickup.
- Accepting your invitation
- Completing your profile
- Starting a pickup session
- Understanding the verification code
- Managing notification preferences
For Teachers
How to manage the pickup queue and verify guardians efficiently.
- Viewing your grade's pickup queue
- Marking students as being prepared
- Verifying guardian codes
- Manually adding walk-up pickups
- Reporting pickup exceptions
For School Admins
Configure your school, manage users, and review audit logs.
- Managing staff and parent accounts
- Configuring dismissal schedules
- Setting up pickup lanes
- Reviewing audit logs
- Generating analytics reports
Common questions
What happens if a parent's GPS is unavailable?
SafePickup always provides a manual 'I've Arrived' button as a fallback. Parents can tap it to check in without GPS.
Can multiple guardians be authorized for one student?
Yes. School admins can add multiple authorized guardians per student, each with their own account and verification code.
How is student data protected?
We are FERPA and COPPA compliant. Student data is encrypted at rest and in transit, never sold, and only accessible to authorized school staff and linked guardians.
What if a parent doesn't have a smartphone?
Teachers can manually add a student to the queue on behalf of a walk-up guardian, generating a verification code without requiring the parent app.
How do I reset a parent's access?
School admins can revoke and re-invite any user from the Invitations tab in the school management panel.
Is there a limit on the number of students?
Plans vary. The Starter plan supports up to 500 students. The Professional and Enterprise plans have no student limits.